Online Application

Floor Supervisor Trainee

Job Description

You’ll be overseeing a Deck of Guest Staterooms ensuring that the standards of cleanliness an hygiene are maintained and that any maintenance issues are reported to the technical team to be resolved. You will be spending your time in the guest Staterooms areas and you’ll be a highly visible member of the team, and will constantly interact with our guests and help them with questions. The vacation experience we promise our guests will start with you!  

Job duties and responsibilities:

  • Ensure staterooms and stateroom bathrooms are cleaned as per the company’s standards 
  • Compliance with all housekeeping college procedures as set out in the college manual and hotel ops website.  
  • Compliance with all USPH regulations as set out in the VSP manual.  
  • Ensure that all information and special requirements regarding staterooms for embarkation and cruise days are passed on and followed up by Stateroom Stewards and Assistant Stateroom Stewards.  
  • Continual inspections of assigned stateroom sections including corridors and lockers to ensure all are maintained to a high cleanliness standard.   
  • Continual inspections of Stateroom Steward pantries to ensure standards and procedures are followed as per USPH regulations. 
  • Continual inspections of assigned stateroom sections to ensure maintenance issues are reported and followed up in a timely manner 
  • Brief Stateroom and Assistant Stateroom Stewards on scheduled duties and daily tasks ensuring follow-up of all tasks are completed to standard in a timely manner. 
  • Completion of work orders and update of the hotel maintenance report on a daily basis. 
  • Liaison with VIP guests and suites guests on a daily basis to ensure all needs are met. 
  • Continual training and guidance of Stateroom and Assistant Stateroom Stewards in procedures and company standards. 
  • Ensure that Stateroom Stewards are supplied with the equipment and items required to complete daily routines and tasks. 
  • Complete performance reviews and procedural paperwork for Stateroom Stewards and Assistant Stateroom Stewards. 
  • Completion of rating charts for Stateroom Stewards weekly performance 
  • Contribute to management meetings when required and communicate and cooperate fully with the management team. 
  • Perform other duties related to stateroom supervision as directed by the Housekeeping Manager and Senior Housekeeping Management. 
  • Adhere to all Carnival Values at all times. 
  • Extend appropriate greetings to all guests and crew at every opportunity. 
  • Apply hospitality standards at all times in guest and crew areas. 
  • Follow all safety regulations (boat drills, door stopper policy, etc.) during the course of duty. 
  • Follow all environmental, USPH, and HESS - MS procedures as applicable for the position. 
  • Follow up Time and Attendance policy. 

Job Minimum Requirements:·      

  • Fluent in conversational & written English, hospitable with a positive attitude.
  • Applicant should be self-motivated, vocational education preferred but not required.
  • Applicant should have a minimum of 1 years’ experience in a Hotel/Resort or Cruise Line in a similar capacity.
  • Applicant should be familiar with working in the Housekeeping Industry having an understanding of Standard Operating Procedures of this department.
  •  Computer skills are required (MS office) for the job.

We are not currently recruiting for the job.